Investor Services

The premium support your investors deserve

Our skilled team delivers a responsive, high-touch service that exceeds investor expectations

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Investor communication

Effective Investor Communications

Prioritize your resources effectively by partnering with NAV for outstanding investor relations

  • Support tailored to investor needs, from quick answers covering specific questions to intensive walk-throughs for more challenging issues
  • Prompt, reliable responses — including after business hours, weekends, and holidays
  • Convenient contact options for your investors, including telephone, secure email, or through the NAV Portal
Compliance Status

Investor Risk and Due Diligence

  • Our experienced team proactively tracks regulatory changes to ensure new and amended regulations are implemented on a timely basis to support client compliance
  • Risk-based Anti-Money Laundering (AML) and Know Your Customer (KYC) policies conform to best practice guidelines and applicable laws and regulations
  • Status tracking and real-time checklists for missing investor documentation and information
  • Continuous monitoring of any changes concerning sanctions, adverse news, or political exposure
Treasury Services

Treasury Services

  • Assist with opening a fund bank account
  • Import and process bank activities on a daily basis
  • Reconcile invoices and expenses
  • Facilitate cash movements to counterparty and GP accounts
  • Process redemption and distribution payments
  • Set up wire transfers for your approval in a dual control framework
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Customizable Investor Portal

White-label the user-friendly NAV Portal to enhance your fund's branding and offer investors secure web and app access to all their investments, including unlimited logins with customizable permissions at no additional cost

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E-Subscription

Manage your investor onboarding pipeline, inviting prospective investors to complete dynamic digital forms that utilize smart conditional logic to personalize questions based on the investor profile or from prior transactions

Transfer Agency Portal

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What Our Clients Say

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Headshot ImageWe are very happy with NAV Fund Administration as the third party administrator to the GLL Investors, LLC funds. Having a dedicated hands-on administrator that has the ability to customize reporting both internally and externally has helped us reduce the time it takes to get our investors information on their investments. NAV has helped us realize efficiencies across both our back and front offices. The knowledge, experience, and support of the NAV group is an asset to our firm because they allow us to focus on our investor client base without distractions.

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Jason Gilboy

CCO, Director of Operations, Secretary, and Treasurer
GLL Investors
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Headshot ImageNAV has been an essential partner for BCM Capital Management.  They have been instrumental to our success and that of our investors by providing outstanding services and advice to the BCM Group for nearly ten years. The team at NAV is a pleasure to work with. They made a commitment from the very beginning to really understand our strategies, which NAV continually fulfills. This dedication enabled NAV to help us succeed with several new initiatives over the years and to design custom services and reports that are exceedingly helpful for both managing our portfolios and for communicating with our investors. We are delighted with our relationship with NAV.

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Marc Katz

Founder and Managing Partner
BCM Capital Management
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We use NAV for fund administration and are very pleased with their accounting and investor service teams. NAV's work is accurate and timely and they have a strong customer service attitude towards our firm and our investors. We highly recommend NAV for quality fund administration at a competitive price.

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Shelley Milloway

Sr. Vice President, Compliance and Operations
Eagle Global Advisors
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Headshot ImageEngaging NAV to handle our fund administration is among one of my best operations decisions. The quality of their work is impeccable and customer service requests are always handled in a very timely manner. I consider NAV to be one of my most valuable business partners.

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Mark Patton

President and Founder
Patton Wealth Management
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Headshot ImageNAV's tax services deliver outstanding benefits to Tailor Ridge and our investors. At an operational level, the NAV team expertly managed the complexities of required state income tax withholdings at both the fund and LP levels. This was absolutely key before we were able to launch our sub-REIT in 2022. On a functional level, our investors have received their K-1s by March 15 every year of our relationship with NAV. That shouldn't be remarkable, but in our past experience it has been a challenge, and that reliable performance has been a real plus for investor relations. Based on our history with prior firms, we've found NAV to be a consistently excellent partner at a value that's hard to beat.

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Chris Johnson

Managing Partner
Tailor Ridge Capital Management
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Headshot ImageWe have been with NAV from Day 1 of our fund. We find them extremely responsive and accurate. They also effectively coordinate with our banks, brokers, and custodians, which happen to be located across different continents. Our clients have also come to trust NAV's reporting. This greatly helps us with our client relationships. We are very pleased with the service level and look forward to a long and growing relationship.

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Rahul Bhatia

Managing Partner
Willow Investment Management
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Headshot ImageWe're very thankful for our partnership with NAV Fund Administration Group. They have served very well as the fund administrator for our private equity fund. Their timely communication, attention to detail, and helpful service have been a huge benefit to us and our investors. NAV is a trusted partner, adding value and fostering long-term success for our fund stakeholders.

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Andrew Barlow

Managing Partner
HIS Kingdom Resources
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Headshot ImageWe consider NAV to be a top-tier fund administrator, specifically in the crypto VC space. They are an essential partner in our mission to invest in top-tier crypto companies while navigating the operational and regulatory complexities that come along with this rapidly-changing space. We rely heavily on their global team's expertise and internal systems to ensure our reporting is correct and timely for our investors. We are pleased to be growing our business alongside them.

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Rachel Aldrich

COO
Lattice Capital
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We feel fortunate to have NAV as the administrator of e360 Power Funds. The reporting is accurate, timely, and fully compliant with the regulatory requirements. Their audit, AML, and investor service teams are responsive, accurate, and thorough.

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Wanda Potts

Director of Finance and Compliance
e360 Power
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Headshot ImageNAV has been a valuable partner to our firm in navigating the fund of funds process and best practices. Our NAV account manager and back office team are readily available to share their knowledge and expertise as new questions and challenges arise. In addition to the accounting and reporting packages, investor communication dissemination, and other standard undertakings, we have also been appreciative of other support they have been able to provide such as audit and Form PF support. We have been pleased with our decision to select NAV as our administrator.

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Grady J. Gaynor

President
Indie Asset Partners
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NAV's capacity to swiftly and accurately adapt to emerging investment activities, including staking and on-chain transactions, has been instrumental in ensuring prompt and precise reporting for our investors.

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Taylor Day

Principal of the GP
Navigate Digital Assets
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Headshot ImageNAV has deep bench strength and is very responsive to our requests and our investors' needs.

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Ted Parkhill

CEO & Co-Founder
Incline Investment Management
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What sets NAV apart is their exceptional service, unwavering reliability, and advanced technology. From start to finish, they demonstrate unparalleled dedication to delivering quality results. They are a truly reliable, top-notch team and a pleasure to work with. Their extensive industry knowledge and proficiency have been instrumental in fostering the success of our business relationship. It's rare to find a team so dependable and consistent in their pursuits of excellence.

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Stephen Kandel

Vice President and Controller
Crabel Capital Management
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Latest News

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Awards & Recognition
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