FAQ

1991.

NAV ranks among the top Hedge Fund Administrators globally by number of funds.

No. We are focused entirely on Fund Administration.

NAV uses proprietary technology that has been developed and refined over the past 30 years. NAV employs more than 200 in-house IT staff, including programmers, network security and disaster recovery specialists.

No. Our proprietary technology and infrastructure allows us to scale up with you as your fund grows.

NAV has a comprehensive web portal that can be accessed by the fund manager, investors, or the fund's auditor. The NAV portal is available in a web-based desktop version and via mobile apps for Android™ and iOS® platforms.

No. We will setup logins for as many individuals as needed.

Our team routinely develops customized reports and online tools that are tailored to the specific needs of our clients.

Yes. NAV has a dedicated team focused on business continuity. NAV regularly tests the procedures of the plan during each year, constantly replicating electronic data and physical office relocation.

No. Our team is very experienced with the transition process and works quickly to make the transition smooth and simple.

Yes. The Fund Onboarding feature accessible via our complimentary Client Web Portal expedites and streamlines fund onboarding, eliminating disorganized, unsecure email strings. A comprehensive dashboard displays all tasks required, in process, and complete -- clearly identifying required tasks and providing at-a-glance monitoring of onboarding progress. The tool also supports secure uploads up to 100G of all required fund, accounting, compliance, and investor-related data -- including KYC documents. No third-party document transmission tools required. Click here to learn more.

Yes.

Typically 3-4 weeks.

Yes. We can incorporate historical performance reporting by fund and by investor.

Yes, via any medium you request. We can also set up any number of duplicate recipients.

Yes.

Yes.

Yes.

Yes.

Yes, at all stages of their investment in your fund.

Yes.

Yes.

No.

NAV is highly sensitive to cost and committed to delivering the highest quality, and most cost effective fund administration solutions. Our advanced technology and efficient operations model create savings we can pass on to our clients.

No.

Yes, except for incidental mailing costs.

No. Our goal is to price services fairly from the outset of the relationship and we do not increase prices periodically.

No.

Within 2-7 business days after month-end.

Typically by 6AM ET of the next business day.

There are three levels of review prior to reporting packages being delivered to our clients.

All listed or exchange-traded securities are valued independently by NAV Fund Administration.

Yes. There is no additional cost for this service.

Yes, for U.S. domiciled funds we prepare and file state and federal tax returns, prepare K-1s and Form 1042 for foreign investors.

Yes, NAV is ISAE 3402 Type II certified (Formerly SAS 70)

Yes. Our staff is highly qualified, experienced, and has a thorough understanding of the alternative investment industry. More than 75% of our accounting team consists of highly qualified accountants (CAs or CPAs), with many holding advanced degrees.

Yes. NAV services over 2,000 funds around the globe which represent a multitude of trading strategies and fund structures.

Yes. Our systems are capable of handling all asset classes and we continue to add new assets classes as they are introduced in the market.

From your first interaction with NAV, you will be assigned a single dedicated Account Manager located at our corporate office in the Chicago area.

Our Account Managers have 15 years of experience in Fund Administration. We have an exceptionally low turnover rate and most Account Managers have been with NAV for 10 years.

Our client retention rate of 99% is among the highest in the industry. NAV has been recognized for our highly responsive services.